National POS Implementation and Support Specialist - Based in the United States

In order to sustain its growth Posera is currently seeking an Independent Contractor to provide the required services outlined below on a full time equivalent basis for a six (6) month term.

Posera is seeking an Independent Contractor as a POS Support Specialist (Level 2),  ensuring clients gain assistance in troubleshooting, getting answers, or solving problems managed through both phone and computer applications. The successful bidder will provide national on-site support including hardware and software installation, upgrades, and troubleshooting within the United States.

Required Services:

  • Interact with Posera Customer Support Agents and Customer Support Team Leaders to work through current support issues during regularly scheduled conference calls;
  • Regularly monitor the queue, assess team’s Open Cases, FU’s, NA’s – intervene when necessary to relieve the queue;
  • Support an On-Call rotation with Posera Customer Support L2’s
  • Be available for collaboration requests by phone and/or remote access, as needed and within reason
  • Assist the frontline to find a solution, on an as needed basis, and ensure SLAs are maintained by providing such assistance
  • Ongoing support and relationship management with named major accounts
  • Perform troubleshooting through diagnostic techniques and pertinent questions
  • Log all relevant information and communication
  • Build and program POS systems (includes setting up hardware and customizing Maitre’D software as per customer’s requirements).
  • Stage, repair, and test all hardware before installation including but not limited to PC’s, printers and routers before installation.
  • Travel to client sites and perform on-site service and support when required
  • Assist on projects as assigned and/or approved by supervisor
  • Work with Posera customers and sales staff to meet customer’s requirements and deadlines
  • Provide training for Posera customers and their staff in both large and small groups
  • Communicate with Posera customers and management regarding schedule changes and project status
  • Travel to Posera client sites and perform relevant on-site installations of POS systems and related services
  • Other related tasks as required

Required Skills and Abilities:

  • Knowledge of Maitre’D POS is considered a major asset
  • Available to support the service and support rotation (Monday-Sunday shifts, no overnights)
  • Able to travel within the United States to customer sites
  • Strong knowledge of hardware and software installation, upgrades, and troubleshooting
  • Outstanding communication, technical, listening, telephone and analytical skills
  • Strong time management, organization, multi-tasking and problem-solving skills
  • Team oriented attitude
  • Attention to detail and initiative to follow through to resolve customer issues
  • Advanced knowledge of company-supported applications, the ability to troubleshoot over the phone and the ability to learn and support new applications
  • Able to type while speaking on the telephone
  • Able to build relationships with internal and external customers and vendor partners
  • Creative parameterization and problem solving skills

To apply, please send your resume to

We thank all applicants in advance for submitting their resumes but please note that only selected candidates will be contacted.